Frequently Asked Questions

How Can We Help With Your Move?

Here you’ll find answers to commonly asked questions about our moving services. We’re happy to provide additional information as needed.

At Riedlin Moving, we understand that each move and piano transport is unique. That's why we offer tailored solutions with individualized pricing.

Moving Cost Factors:
  • Moving volume and distance
  • Additional services (packing, assembly, etc.)
  • Accessibility (floor level, elevator, parking options)
  • Seasonal factors and weekday choice
Special Considerations for Piano Transport:
  • Size and weight of the instrument
  • Need for specialized equipment
  • Experienced personnel for safe transport
Transparent Pricing Structure:
  • Detailed cost breakdown
  • No hidden fees
  • Fair prices for quality service
Free Quote Process:
  • Non-binding consultation
  • On-site inspection for precise calculation
  • Individual quote by email
Cost-Saving Options:
  • Flexible scheduling (off-peak seasons, weekdays)
  • Optional self-service (e.g., pre-packing)
  • Early booking for best rates
Riedlin Moving Quality Guarantee:
  • Experienced moving experts
  • Modern transport technology
  • Comprehensive insurance coverage

Quick and easy steps to receive your moving quote:

Online Request:
Phone Consultation:
  • Call us at: +49 721 4904966
  • Get immediate initial information
Site Survey:
  • Virtual and on-site options available
  • For precise cost calculation
  • Free and non-binding
Quick Quote Process:
  • Receive your personalized quote via email
  • Transparent and detailed breakdown

We recommend obtaining your moving quote early to ensure optimal planning.

For precise scheduling coordination, we advise a lead time of 6-8 weeks.

Of course, we strive to accommodate short-notice requests flexibly.

Contact us today for your customized moving quote and benefit from our experience for a stress-free move.

During the quote preparation process, we'll work together to establish a moving date, with your preferences taking priority.

Moving Date Process:
  • Confirmed during quote consultation
  • Your preferred dates prioritized
  • Collaborative scheduling approach
  • Flexible timing options
  • Professional timeline planning

You'll receive a date for your piano transport after quote confirmation. Please note that typically a lead time of one to three weeks should be expected.

We're happy to arrange both fixed appointments and short-notice requests individually with you.

Piano Moving Timeline:
  • Confirmation after quote acceptance
  • 1-3 weeks typical lead time
  • Flexible scheduling available
  • Individual appointment coordination
  • Short-notice options possible

The decision whether to handle the no-parking zone permit yourself or leave it to us depends on your personal preferences and resources. However, in most cases, it's advisable to let professionals handle this task to ensure a smooth and stress-free moving process.

Benefits of Professional Permit Handling:
  • Expert knowledge of local regulations
  • Timely permit acquisition
  • Proper zone setup
  • Stress reduction
  • Guaranteed compliance
  • Seamless moving day coordination

We recommend completely emptying refrigerators and freezers before the move to ensure safety, protect the appliance, maintain hygiene, and guarantee efficiency while preventing water damage. Please plan ahead by either consuming or disposing of perishables, and clean and defrost your appliances at least 24 hours before the move to ensure safe and hygienic transport of your cooling appliances.

Refrigerator Moving Guidelines:
  • Complete emptying required
  • 24-hour defrost period needed
  • Thorough cleaning recommended
  • Prevents water damage
  • Ensures appliance protection
  • Maintains proper hygiene
  • Enables efficient transport
Why This Matters:
  • Protects your appliance
  • Prevents leaks during transport
  • Ensures food safety
  • Complies with moving best practices
  • Enables proper handling

Yes, we offer quality moving boxes and premium packing materials for your secure move:

Professional Moving Supplies Available:

  • Sturdy moving boxes in various sizes
  • Bubble wrap for delicate items
  • Specialty boxes for clothing, dishes, and books
  • Professional packing paper and tissue paper
  • Moving blankets to protect your furniture
Our Packing Materials Feature:
  • Professional-grade quality
  • Various size options
  • Specialized protection
  • Custom solutions
  • Damage prevention

We ensure timely and convenient delivery of your moving packing materials:

Standard Delivery:
  • 1-2 weeks before your moving date
  • Includes moving boxes, bubble wrap, packing tape, etc.
Express Option:
  • Short-notice delivery for urgent needs
  • Quick response to immediate requirements
Flexible Solutions:
  • Delivery to your preferred address
  • Pick-up available at our warehouse
Individual Consultation:
  • Professional recommendations for required quantities
  • Customization to your specific moving needs
Standard Moving Boxes: Versatile and Practical
  • Ideal for: Clothing, linens, dishes, light and small items
  • Advantages: Flexible use, easy to handle
Book Boxes: Strong for Heavy Items
  • Perfect for: Books, vinyl records, bottles, files
  • Important: Observe maximum weight of 20 kg per box
  • Tip: Distribute weight evenly for easier carrying
Wardrobe Boxes: Specialists for Textiles and Fragile Items
  • Designed for 50 cm of hanging clothes
  • Also suitable for: Large textiles (bedding, cushions) or larger figurines or lamps (protected with bubble wrap)
  • Benefit: Optimal protection for delicate items
  • Delivery on moving day
Riedlin Moving Box Sets:
  • Professionally assembled for different household sizes
Packing Tips for a Secure Move:
  • Always place heavy items at the bottom
  • Fill hollow spaces with light objects or cushioning material
  • Wrap breakables separately in bubble wrap or newspaper

We precisely match our vehicle selection to your individual moving requirements. Whether local or long-distance move, small household or large company - we have the right transport vehicle for you.

Our Moving Fleet Overview:

Diverse Vehicle Sizes:
  • Right vehicle for every move
  • Flexible deployment for different job sizes
Large Capacity for Comprehensive Moves:
  • Our largest moving trucks offer maximum storage space
  • Dimensions: approx. 9.6m length, 2.6m width, 3.7m height
  • Ideal for household relocations and corporate moves
Efficient Route Planning:
  • Optimal vehicle selection based on route
  • Cost-effective and environmentally friendly
Professional Moving Logistics:
  • Experienced drivers for secure transport
  • Modern vehicle technology for gentle moving
Customer Benefits:
  • Tailored transport solutions for your move
  • Cost savings through needs-based vehicle selection
  • Time savings through efficient logistics

We typically arrive at the moving location between 07:30 and 08:00 AM to ensure an efficient and timely start to your move. In case of unforeseen delays, we guarantee early communication and will flexibly coordinate a new start time with you to ensure a smooth moving day process.

Moving Day Start Details:
  • Standard arrival: 7:30-8:00 AM
  • Early communication if delayed
  • Flexible scheduling adjustments
  • Coordinated timing
  • Efficient day planning
Efficient Packing Management:
  • Professional packing and unpacking of your moving boxes
  • Careful wrapping of delicate items (furniture, artwork, sculptures) with bubble wrap
Furniture Service:
  • Professional disassembly and reassembly of all furniture pieces
  • Secure kitchen dismantling and installation, including modification and custom fitting work
Installation Work:
  • Precise drilling and anchoring work (e.g., curtain rods, mirrors)
  • Professional connection of household appliances (washing machine, dishwasher, stove)
Specialized Transport:
  • Experienced piano and grand piano transport
Moving Logistics:
  • Arranging and setting up no-parking zones
  • Punctual delivery and collection of moving materials
Additional Services:
  • Professional decluttering and disposal services
Storage:
  • 24/7 self-storage facilities

We offer flexible payment options for your move in Karlsruhe:

  • Convenient bank transfer to our company account
  • EC card payment directly at our headquarters (Greschbachstraße 15, 76229 Karlsruhe)

Have questions about our payment options? Call us at: +49 721 4904966.

Payment Benefits:
  • Flexible payment solutions
  • Secure transactions
  • Multiple payment methods
  • Local payment processing
  • Direct payment options

Important information about reporting damage from your move

For smooth damage claim processing, please observe the following deadlines:

Visible Damage:
  • Report within 24 hours after move completion
  • Document immediately upon delivery
  • Have it noted on the delivery slip
Hidden Damage:
  • Report within 14 days after move completion
  • Document in detail
  • Take photographs

Important: Timely reporting ensures your claims!

How to Report Damage:
Contact Options:
Claim Process Benefits:
  • Clear reporting procedures
  • Documented evidence
  • Professional handling
  • Quick response times
  • Customer protection

Professional tips for seamless move planning and execution

Wir machen Ihren Umzug zum Kinderspiel

Lehnen Sie sich zurück und entspannen Sie: Unser erfahrenes Team kümmert sich um jeden Aspekt Ihres Umzugs. Von der sorgfältigen Planung bis zur finalen Einrichtung – wir sorgen für einen reibungslosen und stressfreien Umzugsprozess, damit Sie sich auf Ihr neues Zuhause freuen können.

Beratung

Lassen Sie sich von unseren Umzugsexperten beraten. Wir finden die perfekte Lösung für Ihren individuellen Umzug

Support

Haben Sie Fragen zu Ihrem geplanten Umzug oder benötigen Sie sonstige Hilfe? Unser Support-Team hilft Ihnen gerne weiter.

Umzug Anfragen

Sie haben alle Informationen zu ihrem Umzug? Senden Sie jetzt eine Anfrage mit unserem interaktiven Kontaktformular